Case Study: Bandai Namco Entertainment America achieves 30% faster time to hire with Greenhouse Software

Greenhouse structured practices provide consistent, data-driven hiring at scale

Bandai Namco Entertainment America Inc., the North American publishing arm of the video game company, relocated from Santa Clara to Irvine and needed to ramp up hiring quickly despite historically high retention. Talent lead Chanelle Guillaume found many manual, inconsistent hiring practices, with no standardized stages, metrics, or centralized repository—creating uneven candidate evaluation and challenges filling roles in a competitive market.

Chanelle implemented Greenhouse to standardize stages, structured interviews and scorecards, automate stage transitions and scheduling, and link recruiting to onboarding, plus trained hiring managers on the new process. The changes cut time to hire by 30%, drove a 97% scorecard submission rate, improved female representation among employees (28% → 37%) and applicants (24% → 30%), and yielded a 78% new-hire content consumption rate in week one.

Bandai Namco Entertainment America

Chanelle Guillaume

Talent Acquisition and Learning & Development Specialist