Case Study: J.D. Power achieves best-in-class candidate experience with Greenhouse Software

Delivering the Consumer Experience Candidates Expect

J.D. Power, a global leader in customer experience benchmarking with 800+ employees and 18 offices worldwide, faced a broken hiring experience: a lightweight, unreliable system left interviewers unprepared, manual paper-based processes produced faulty data, third-party career pages ate up resources, and frustrated candidates were unsure where they stood in the process, harming employer brand and Glassdoor ratings.

By adopting Greenhouse, recruiters now orchestrate structured interview pipelines, eliminate duplicative questions, and communicate clear next steps; a cloud-based ATS serves as the single source of truth, and beautifully branded career pages are managed in-platform. The result is a smoother, more transparent candidate experience with faster feedback, fewer data errors, and more efficient talent operations.

J.D. Power

Melissa Grajeda

Global Talent Acquisition