Case Study: JW Player achieves 80% offer acceptance and faster hiring with Greenhouse Software

Crafting an Effective and Structured Interview Process at JW Player

JW Player, a 150-employee company that powers online video publishing for clients from Fortune 500s to indie bloggers and was named a Top 30 Place to Work in NYC Tech, faced growing pains as it scaled: a fragmented candidate experience and slow response cadence, difficulty weeding out unqualified candidates quickly, inconsistent interviewer feedback, limited use of hiring data, and overreliance on third‑party sourcing.

By adopting Greenhouse, JW Player introduced candidate surveys, standardized scorecards and interviewer training, reports to flag missing feedback and remove blockers, and email templates to streamline communication. Those changes boosted hiring outcomes — an 80% offer acceptance rate, 3x company growth in 1.5 years, and a 10‑day reduction in source‑to‑close.

JW Player

Jillian Moulton

Head of HR