Case Study: SendGrid achieves a streamlined, centralized onboarding experience with Greenhouse Software

Coordinating a perfect onboarding experience at SendGrid

SendGrid, a cloud-based customer communication platform with 315+ employees that delivers over 25 billion emails monthly, needed a consistent, comprehensive onboarding program. The company struggled to coordinate multiple stakeholders and departments, centralize new-hire FAQs and pre-boarding tasks, and ensure onboarding steps didn’t fall through the cracks.

Greenhouse Onboarding created a centralized workflow to track responsibility for onboarding tasks, sent new hires pre-day task lists (from computer setup to direct deposit), and provided company pages and employee profiles to introduce culture and policies. The system consolidated 101 onboarding tasks in one place, helped onboard 54% of the company via Greenhouse, and increased new-hire confidence and consistency in the onboarding experience.

SendGrid

Emily Staebell

People Operations Generalist