Case Study: Philz Coffee achieves streamlined hiring and a consistent candidate experience with Greenhouse Software

Brewing up streamlined hiring processes at Philz Coffee

Philz Coffee, founded in San Francisco’s Mission District, has grown to about 60 stores and 1,000 employees while keeping a people-first culture. Rapid, high-volume hiring for retail roles strained the recruiting team and an outdated ATS (iCIMS) forced recruiters to spend roughly 40% of their time on administrative work, producing inconsistent candidate experiences.

By switching to Greenhouse, Philz consolidated hiring into a single, intuitive system for opening roles, moving candidates through the pipeline, scheduling, and messaging. The result: streamlined screening, consistent values-aligned candidate experiences, and freed-up recruiters who now focus on strategic sourcing and high-quality interviewing rather than chasing admin.

Philz Coffee

Carolyn Frey

Chief People Officer