Case Study: TalentLaunch boosts NPS and real-time candidate feedback with Great Recruiters

TalentLaunch Gathers Relevant Real-Time Feedback and Boosts NPS with Great Recruiters

TalentLaunch, a network of community-based recruiting brands, faced a challenge with its outdated annual survey process, which provided infrequent and irrelevant feedback from candidates and clients. This made it difficult to improve their recruitment experience and net promoter score (NPS). They turned to Great Recruiters to implement a real-time feedback system.

By adopting the Great Recruiters platform, TalentLaunch gained immediate, actionable insights and performance management tools. The solution enabled them to boost their NPS higher than their previous annual survey results, with average ratings now exceeding 4.7. Additionally, the platform provided an unexpected source of candidate referrals and improved recruiter confidence through its certification program.

TalentLaunch

Jeffrey Staats

Marketing Director