Case Study: DocuSign boosts employee well-being and caregiver support with Grayce

How DocuSign Engages Employees and Supports Well-being With Care Empowerment

DocuSign, a global technology company, sought to enhance employee well-being and retain talent by addressing the significant stress its workforce faced as caregivers for children, aging parents, and other loved ones. Despite offering benefits like back-up care and mental health support, employees were still struggling. This challenge prompted them to partner with the vendor Grayce for a holistic care empowerment solution.

Grayce implemented a multi-pronged strategy that included dedicated expert support, personalized care plans, and concierge services to alleviate the emotional and logistical burdens on caregivers. The results were significant, with the Grayce solution seeing 23 times higher utilization than the existing back-up care benefit and receiving a 5-star employee rating. Furthermore, engagement with other benefits like mental health support and back-up care dramatically increased after Grayce was launched, demonstrating its profound impact on overall employee well-being and DocuSign's people-first culture.

DocuSign

Lena Waters

Executive Sponsor of Caregivers ERG