Case Study: a world-renowned high-performance passenger and commercial vehicle manufacturer improves remote technical support with GoToAssist

World-renowned High-performance Passenger and Commercial Vehicle Manufacturer supports millions of vehicles with GoTo

The customer, a world-renowned high-performance passenger and commercial vehicle manufacturer, faced challenges ensuring its retail service centers had the latest information and expertise to quickly diagnose and resolve vehicle issues. This difficulty in providing consistent, expert support led to headaches and lost time for both customers and technicians. To address this, the company turned to GoTo and implemented its GoToAssist service.

The solution from GoTo allowed the manufacturer's authorized users to perform dealer-level tasks remotely. This enabled them to see what a technician was seeing in real-time and provide direct guidance, even to those in very remote locations or independent shops without factory training. As a result, GoTo significantly improved the customer experience and technician job satisfaction. The remote support tool became an integral part of operations, remaining in constant use even after travel restrictions were lifted.