Case Study: Umart improves customer experience and NPS with GoTo Connect and GoTo Contact Centre

Umart improves NPS with GoTo Connect and GoTo Contact Centre

Umart, an Australian computer retailer, was facing challenges with its outdated phone system which provided a lack of control and led to disappointing customer experiences. To address this, they turned to the vendor GoTo and implemented their GoTo Connect and GoTo Contact Centre solutions.

The solution from GoTo was selected for its affordability, ease of configurability, and rich feature set. The implementation was embraced by the entire staff and resulted in a significant increase to the company's Net Promoter Score (NPS). GoTo's premium service and support were also noted as key benefits.

Umart