Case Study: Ultimate Kronos Group improves customer support efficiency with GoToAssist

Ultimate Kronos Group streamlines 400-600 daily support sessions with GoTo

Ultimate Kronos Group (UKG), a provider of human capital and workforce management solutions, faced a challenge in scaling their security and supporting thousands of customers. They were using a combination of remote desktop, VPN, and key fobs and needed a single, reliable solution. UKG looked to vendor GoTo and its GoToAssist service to address this.

The solution implemented by GoTo provided a single tool that expertly managed all security aspects. This allowed UKG to maintain a hands-on connection with customers, especially during the pandemic. The results included improved customer satisfaction and increased work efficiency. The product became fundamental to their business, with 50+ agents using it to handle an average of 400-600 support sessions daily.

Ultimate Kronos Group