Case Study: Stand for Animals Veterinary Clinic reaches more clients and boosts efficiency with GoTo Connect and GoTo Contact Center

Stand for Animals Veterinary Clinic reaches more people in a day with GoTo

Stand for Animals Veterinary Clinic, a nonprofit veterinary clinic, faced significant inefficiencies due to their outdated on-premise phone system, which was inundated with calls from pet owners. This challenge prompted them to search for a new solution, leading them to the vendor GoTo and its GoTo Connect and GoTo Contact Center services.

By implementing GoTo's solutions, the clinic utilized features like the dial plan editor and call queues to better manage resources. The use of GoTo Contact Center also provided valuable performance insights. As a result, Stand for Animals gained efficiency, with the operations team lead noting they are now able to reach more people in a day than they could just a year prior, allowing them to focus more on their mission.

Stand for Animals Veterinary Clinic