Case Study: RECI achieves more efficient member support with GoTo Connect

RECI connects 4,200 contractors with GoTo Connect

The Register of Electrical Contractors of Ireland (RECI) needed to replace its existing phone system with a more integrated, future-proof communications platform. Its goal was to better connect its office, home-based, and field teams and provide more efficient service to its members. Its old system could not integrate messaging between mobile and desk phones, which impacted call handling efficiency.

The vendor GoTo, through its partner Bytek, implemented its GoTo Connect platform. RECI chose the Contact Center version to manage calls in a more professional environment. This solution provided the flexibility to work remotely and securely from anywhere, enhancing RECI's ability to support its 4,200 contractors and provide safety assurances for Ireland’s 1.9 million residential electricity consumers.

RECI (Register of Electrical Contractors of Ireland)