Case Study: Point Loma Nazarene University improves communications flexibility with GoTo Connect and GoTo Contact Center

Point Loma Nazarene University streamlines calls across 90-acre campus with GoTo

Point Loma Nazarene University, a liberal arts university in San Diego, was previously using an on-premises PBX phone solution that lacked mobility and flexibility. The university sought to expand its offerings to better enable communication across its multiple campuses and teams. They turned to the vendor GoTo and its products, GoTo Connect and GoTo Contact Center, to address this challenge.

The solution implemented by GoTo provided the university with the needed mobility and flexibility, freeing its IT teams from constant hardware maintenance. GoTo Connect allowed staff to work remotely, while GoTo Contact Center streamlined call queueing for high-volume departments. As a result, calls now run smoothly, departments communicate without issue, and the shift to remote work was successfully enabled.

Point Loma Nazarene University