Case Study: PayChoice improves phone system ease and support with GoTo Connect

PayChoice keeps clients informed with GoTo Connect's 24/7 support

PayChoice, a payment gateway and direct debit company, faced challenges with an outdated and clunky phone system that could not support their growth, a problem exacerbated by the COVID-19 pandemic. They turned to the vendor GoTo for a solution, implementing their GoTo Connect product to overhaul their communications infrastructure.

GoTo provided PayChoice with the GoTo Connect system, which offered an easy-to-use portal and 24/7 support. The results included a much more efficient operation; the team can now easily drag and drop call sequences, check recordings and data, and plan more effectively. The staff embraced the change and loves the service's user-friendliness, which has empowered them to keep clients better informed.

PayChoice