Case Study: National Energy Foundation achieves efficient, reliable energy advisory services with GoTo Connect

National Energy Foundation triples workforce with GoTo Contact Center to meet rising demand

The National Energy Foundation (nef), an independent charity focused on improving energy use in buildings, faced a challenge when the pandemic forced a shift to remote work. They needed to replace their desktop phone system to maintain service effectiveness. The vendor GoTo provided its GoTo Connect cloud telephony solution to address this need.

GoTo's solution, noted for its user-friendliness, enabled a straightforward implementation for nef's remote workforce. As demand for its services grew, nef also adopted GoTo Contact Center to manage its helpline and provide necessary performance analytics for funders. This allowed the charity to scale its workforce and continue delivering professional, efficient, and reliable energy advisory services to those in need.

National Energy Foundation (nef)