Case Study: Michael Murphy Home Furnishing transforms customer service and cuts telephony costs with GoTo Connect

Michael Murphy Home Furnishing reduces call waiting times across 7 stores with GoTo

Michael Murphy Home Furnishing, an Irish home furnishings retailer, faced a challenge with its outdated and adapted PBX system as it expanded. They needed a more advanced telephony solution to improve call management and reporting. The vendor, GoTo, provided its GoTo Connect cloud-based telephony system to address this need.

GoTo implemented its solution, which gave the company complete control over call queues and handling. The results included a transformed customer service workplace environment, significantly reduced call waiting times, and improved customer experience. Additionally, Michael Murphy Home Furnishing realized a substantial reduction in telephony costs across its entire business.

Michael Murphy Home Furnishing