Case Study: Little Caesars achieves scalable franchise communications with GoTo Connect

Little Caesars handles millions of guest calls a month in 10 seconds with GoTo

Little Caesars, one of the world's largest pizza chains, faced the challenge of modernizing its communications infrastructure to support its high-volume, fast-growing franchise system. The company needed a scalable solution that would empower franchisees and ensure consistent brand performance. To address this, they partnered with vendor GoTo to implement their GoTo Connect unified communications platform.

The solution from GoTo provided a centralized, cloud-based system that delivered real-time analytics and simplified management. This resulted in measurable impacts, including an average speed to answer guest calls of just 10 seconds and a dramatic reduction in monthly communications costs. The success at Little Caesars led to a broader rollout across its parent organization, Ilitch Companies, strengthening system-wide visibility and positioning the brand for confident future growth.

Little Caesars