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Case Study: Larsen & Toubro Infotech Ltd reduces call time and accelerates call resolution with GoToAssist
A GoTo Case Study
Larsen & Toubro Infotech Ltd reduces call time and speeds call resolution with GoTo
Larsen & Toubro Infotech Ltd (LTI), a global technology consulting and digital solutions company, faced the challenge of scaling its service desk to meet increased demand for its services during the COVID-19 pandemic. To effectively serve its end-users, LTI needed a solution that could help it grow and improve its support capabilities, leading them to evaluate several options from vendor GoTo.
LTI chose to implement GoTo's GoToAssist solution due to its seamless integration with existing technology and its ease of use. The results were considerable time savings, including reduced call time and accelerated call resolution for its customers. GoTo's product also provided valuable reporting features that allowed LTI to gain insights from past support interactions.
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