Case Study: Larry H. Miller Dealerships improves customer service and remote work with GoTo Connect

Larry H. Miller Dealerships boosts customer experience and remote work with GoTo Connect

Larry H. Miller Dealerships, a dealership group operating across seven states, faced a challenge with its previous phone system, which could not handle the high volume of incoming customer calls while providing a quality experience. The team sought a new and flexible solution to meet their unique needs and partnered with vendor GoTo, implementing their GoTo Connect product.

The solution provided by GoTo included dozens of advanced features, integrations, and add-ons, which led to a seamless setup and implementation. The results for Larry H. Miller Dealerships included an observed increase in revenue, a decrease in customer frustration, and time savings in system management. GoTo Connect positively impacted their business by making it easy to set up users to work remotely.

Larry H. Miller Dealerships