Case Study: Landtech improves remote tech support and customer experience with GoTo

Landtech streamlines remote support with GoTo since 1979

Landtech, a provider of software for the title and escrow industry, faced challenges with its previous remote support solution, which often frustrated customers. The customer's multiple monitors also created difficulties. They turned to vendor GoTo for a better solution using their GoToAssist product.

The implementation of GoToAssist made remote support easy, especially for collaboration between multiple technicians and for handling multiple monitors. Landtech also used GoTo Meeting for sales demos. The GoTo solution created a more streamlined process for tech support staff, which significantly improved the customer experience.

Landtech