Case Study: Kapsch reduces Service Desk connection time by 2/3 with GoTo Rescue

Kapsch cuts Service Desk connection time by 2/3 with GoTo

Kapsch Group, a leading Austrian technology company, faced a challenge where its remote workers experienced time-consuming and unstable VPN connections when contacting the Service Desk, which negatively impacted performance and delayed request processing. To address this, Kapsch adopted the Rescue solution from GoTo.

By implementing GoTo's Rescue, a simple and transparent remote support solution, Kapsch accelerated its processes. The solution reduced the time needed to establish a secure connection with the Service Desk by two-thirds, bringing it down to less than a minute. This measurable improvement generated positive user feedback and allowed technicians more time to solve actual problems.

Kapsch