Case Study: Fordham University improves same-day resolution rate with GoTo Rescue

Fordham University boosts same-day IT resolution from 40% to 75% with GoTo

Fordham University needed to provide computer support for its 4,000+ faculty and staff but faced a significant challenge. Employees were highly protective of their privacy due to confidential intellectual property, and the distributed nature of the systems made onsite support inefficient. The university required a remote solution to address this issue and turned to GoTo's Rescue service.

The solution implemented by GoTo was Rescue, which provides on-demand, permission-based remote support that automatically removes access after each session. This balanced the need for remote IT support with user privacy. As a result, GoTo helped Fordham University improve its IT team's same-day resolution rate dramatically, from 40 percent to 75 percent.

Fordham University