Case Study: Ewing Automotive Group enhances customer experience with GoTo

Ewing Automotive Group reduces friction across 4 dealerships with GoTo

Ewing Automotive Group, a fourth-generation family-owned automotive dealership group, sought to enhance its customer experience and reduce friction across its four locations and multiple departments. To achieve this goal, they partnered with vendor GoTo to implement a new business communications solution, GoTo Connect.

The solution provided by GoTo was noted for its ease of use, allowing in-house staff to manage communications without relying on IT support. This resulted in improved operational efficiency for Ewing Automotive. The vendor's product empowered the dealership group to fundamentally transform its customer service experience.

Ewing Automotive Group