Case Study: Evalueserve achieves seamless remote IT support and higher customer satisfaction with GoTo Rescue

Evalueserve boosts support for 25,000 users with GoTo

Evalueserve, a global company that provides AI-driven solutions for enterprises, faced challenges with remote IT support as its workforce shifted to working from home. The over-dependence on remote support led to an increase in IT tickets and recurring concerns, pushing the firm to seek a reliable, secure, and efficient solution from vendor GoTo.

GoTo implemented its Rescue solution, which provided seamless remote support with multi-platform assistance and a tailored customer experience. The result was increased customer satisfaction, with the solution promising reliability, security, and ease of resolution for Evalueserve's employees.

Evalueserve