Case Study: Durham Travel increases agent efficiency with GoTo Connect

Durham Travel saves valuable time with GoTo Connect

Durham Travel, a travel agency, faced significant challenges when international and domestic travel was halted due to pandemic lockdowns. To continue providing personalized customer support, they needed to pivot from in-person meetings to a remote model. They chose to implement GoTo Connect from vendor GoTo to facilitate this transition.

By using GoTo Connect's call routing features, calls were seamlessly transferred between agents, which saved valuable time and increased overall agent efficiency. The solution from GoTo allowed Durham Travel to not only survive the difficult period but also gain a competitive advantage.

Durham Travel