Case Study: Dixon Schwabl + Company improves voice quality and customer experience with GoTo Connect

Dixon Schwabl + Company improves voice quality and customer experience with GoTo Connect

Dixon Schwabl + Company (DS+CO), a full-service marketing company, faced a challenge when its contract with a previous phone system was expiring. Their existing VoIP solution was inflexible, leaving equipment unused in the office and creating a disjointed experience for both employees and clients. The company sought a new solution and discovered GoTo Connect, particularly interested in its integration with Microsoft Teams.

GoTo implemented its GoTo Connect solution with the MS Teams Connector integration. This provided DS+CO with a holistic system that delivered improved voice quality, enhanced reliability, and a better customer experience. The IT director reported receiving positive feedback on the new system, a significant change from the usual negative comments, which spoke volumes about the success of the solution from GoTo.

Dixon Schwabl + Company