Case Study: Bradshaw Taylor improves customer service and remote working with GoTo Connect

Bradshaw Taylor improves remote customer service with GoTo Connect

Bradshaw Taylor, a family-owned distributor of outdoor clothing and equipment, faced a challenge with its outdated on-premise phone system. The system lacked the reliability and monitoring capabilities needed to support a remote workforce. Their IT provider, NXTGen Technology, introduced them to GoTo Connect to address this issue.

GoTo implemented its Connect solution, which provided the specific dial plan and contact center functionality the customer required. The solution equipped their teams with analytics and tools that simplified their work and reduced stress. This enabled the customer service teams to perform more effectively and maintain a high level of customer satisfaction.

Bradshaw Taylor