Case Study: Blue Chip PFP enhances client calls and hybrid working with GoTo Connect

Blue Chip PFP streamlines calls for 2 offices with GoTo

Blue Chip PFP, a leading passive fire protection specialist, faced challenges with its outdated single phone line as the company grew. Their goal was to provide a more professional and efficient service for client calls. To address this, they worked with vendor GoTo, implementing the GoTo Connect cloud telephony platform as part of their upgrade.

The solution from GoTo combined GoTo Connect with call-management systems and dial plans. This enabled the company to direct callers straight to the right person and easily transfer calls to desk phones or mobiles. As a result, clients can now quickly connect to anyone in the hybrid workforce, enhancing the overall client experience and supporting flexible operations from multiple locations.

Blue Chip PFP