Case Study: Ayrfield Medical Practice improves patient call handling with GoTo Connect

Ayrfield Medical Practice supports 22,000 patients with GoTo Connect

Ayrfield Medical Practice, a large GP practice in Kilkenny, faced a challenge when its existing PBX phone system could not handle the increased call volumes and new demands for remote work and video consultations brought on by the Covid-19 pandemic. The practice turned to its provider, GreenFire, and the vendor GoTo for a more capable solution, ultimately selecting the GoTo Connect product.

Implementing GoTo Connect provided a feature-rich call center solution that transformed the practice's phone service overnight. The results were dramatic, delivering a more professional and efficient service to patients while relieving staff stress. The solution made it easy to manage call queues, make and receive calls from any phone, and work remotely without compromising service levels.

Ayrfield Medical Practice