Case Study: Arise Virtual Solutions improves support efficiency with GoTo Rescue

Arise Virtual Solutions saves approximately $48,000 per month with GoTo

Arise Virtual Solutions, a technology platform connecting major brands with a network of home-based support agents, faced a challenge in delivering high-quality service. They needed to replace their reliance on phone support and limited remote tools with a superior customer support solution. To address this, they turned to the vendor GoTo and implemented their Rescue remote support service.

By deploying GoTo's Rescue, Arise significantly improved its operations. The solution provided extreme reliability with minimal dropped connections and offered advanced capabilities unmatched by other options. This enabled Arise to reduce resolution times, increase its agents' customer service capabilities, and cut costs significantly, saving approximately $48,000 per month.

Arise Virtual Solutions