Case Study: Trove Brands reduces misshipments and speeds cancellations with Gorgias AI Agent

Trove Brands cuts misshipments by 70% with Gorgias

Trove Brands, a multi-brand company behind viral products like BlenderBottle and Owala, faced a significant challenge with costly order misshipments. After major product drops, their customer service team struggled to manually process a high volume of urgent cancellation requests before orders were fulfilled by the warehouse, leading to unnecessary expenses and customer frustration. They partnered with Gorgias to implement its AI Agent product to address this issue.

Gorgias's AI Agent provided an automated solution that could instantly process order cancellations by validating policy criteria and executing them directly within Shopify. This implementation resulted in a 70% reduction in misshipments and saved Trove Brands $23,000 in labor costs per month. The AI Agent also dramatically improved customer response times, achieving a 99% decrease during peak periods.

Trove Brands