Case Study: Tommy John drives $106K in support sales with Gorgias

Tommy John drives $106K in support sales in two months with Gorgias

Tommy John, an enterprise apparel company, faced challenges scaling its customer support with its previous platform, Zendesk. They needed a more integrated, AI-centric solution to unify communications across channels like phone, email, and chat without increasing operational costs or losing critical customer context.

By migrating to Gorgias, Tommy John implemented its AI Agent and omnichannel tools to automate repetitive tasks and provide agents with a complete view of the customer journey. This solution from Gorgias drove over $106,000 in sales from support within two months, improved key metrics like phone wait times and CSAT scores, and is anticipated to reduce seasonal hiring needs by 25%.

Tommy John