Case Study: Osea Malibu cuts QA time by 75% and boosts customer satisfaction with Gorgias Auto QA

Osea Malibu cuts QA time by 75% with Gorgias Auto QA

Osea Malibu, a family-run skincare brand, faced a significant challenge with its manual quality assurance process for customer support. The previous system was time-consuming, delayed feedback for agents, and was impossible to scale, which led to inconsistencies in brand voice and slower customer resolutions. To address this, they implemented Gorgias's Auto QA product.

By using Gorgias's AI-powered Auto QA, Osea Malibu automated the review of 100% of its support tickets. This solution provided real-time feedback to agents, cut the weekly QA process from over an hour to just 15 minutes, and helped boost customer satisfaction scores. Gorgias enabled the brand to achieve a 75% reduction in QA time while ensuring consistent, high-quality customer interactions.

Osea Malibu