Case Study: Oscaro Power cuts phone support time and costs with Gorgias Voice

Oscaro Power cuts phone support time by 25% with Gorgias

oscaro power, a french at-home solar panel brand, was limited by the fragmented and expensive Zendesk Voice platform. Their agents struggled with long customer wait times and had to juggle multiple tabs to access customer data, hindering their ability to provide efficient support.

By switching to Gorgias Voice, Oscaro Power gained a unified support suite with deep Shopify integration. This solution saved agents 3-5 minutes per call, reduced resolution time to just 5 hours, and cut platform fees by 50%. Gorgias also enabled personalized support that drove phone-generated revenue, with an average basket size of €3,000.

Oscaro Power