Case Study: Orthofeet automates 56% of support tickets and speeds response times with Gorgias

Orthofeet automates 56% of tickets in under 2 months with Gorgias

Orthofeet, the largest provider of orthopedic footwear in the United States, faced a challenge scaling its customer support. Its team was juggling disconnected tools like Freshdesk and Dialpad, which did not integrate with Shopify, leading to inefficiencies and an overwhelming volume of health-related customer inquiries. Orthofeet needed a solution from Gorgias to unify its support and manage growth without increasing headcount.

By implementing Gorgias, Orthofeet consolidated its customer experience stack onto a single platform. The solution used Gorgias's AI Agent to automate 56% of support tickets in under two months, drastically improving efficiency. This resulted in a 92% improvement in first response times for chat and email, enabled double-digit business growth year-over-year without adding agents, and generated $300,000 per month in revenue through personalized phone support.

Orthofeet