Case Study: Orthofeet achieves 56% ticket automation in 2 months with Gorgias

Orthofeet automates 56% of tickets in 2 months with Gorgias

Orthofeet faced the challenge of scaling its customer support efficiently without compromising on service quality. The company turned to the vendor Gorgias and its AI Agent product to help automate a significant portion of its support tickets.

By implementing Gorgias, Orthofeet successfully automated 56% of its support tickets in under two months, far surpassing its initial goal. This high automation rate allowed the customer service team to operate more effectively, demonstrating a significant measurable impact from using the Gorgias platform.

Orthofeet