Case Study: One Block Down increases automation and delivers personalized support with Gorgias

One Block Down resolves 75%+ of tickets in one touch with Gorgias

One Block Down, a Milan-based streetwear brand, struggled to manage a rapidly growing volume of customer inquiries across multiple channels like email, Instagram, and Facebook. This disorganization led to slow response times and an overwhelming workload for their small support team. They turned to Gorgias to find a solution.

By implementing Gorgias, One Block Down centralized all communications into a single platform and leveraged its automation and Shopify integration. This streamlined their workflows, enabling the team to handle over 2,000 daily tickets. The results were significant, including a 1-hour average first response time, a 1,000% increase in support-generated revenue, and 75% of tickets being resolved in one touch. Gorgias transformed their customer support operations.

One Block Down