Case Study: JAXXON boosts CX efficiency and support-driven sales with Gorgias

JAXXON cuts resolution times by 54% with Gorgias

JAXXON, an ecommerce jeweler, faced the challenge of managing significant growth while maintaining high standards of customer service. They needed to centralize all customer communications and optimize their customer experience without sacrificing their lean and agile operation. To meet this challenge, they partnered with the vendor Gorgias for a comprehensive helpdesk solution.

By implementing Gorgias and working with TalentPop, JAXXON centralized all support channels into one platform. This solution enabled them to expand their live chat and phone coverage to 24/7. The results were a 49% decrease in first response times, a 54% decrease in resolution times, and a 68% increase in sales generated through customer support.

JAXXON