Case Study: Hindbag cuts response times and boosts repeat purchases with Gorgias

Hindbag cuts response times by 50% with Gorgias

Hindbag, a French brand selling ethical bags and accessories, faced significant customer support challenges during a period of rapid growth. Using a shared Gmail inbox led to missed emails, duplicate responses, and unmanageable ticket volumes, resulting in long customer wait times. They turned to Gorgias for its helpdesk solution to bring structure to their support operations.

By implementing Gorgias, Hindbag centralized its customer interactions and leveraged features like Macros and integrations with Shopify and Loyoly. This provided agents with customer details and loyalty data directly in tickets for personalized service. As a result, Gorgias helped Hindbag cut response times by 50%, achieve a 4.6/5 CSAT score, and increase its repeat purchase rate by 12x among loyalty program users.

Hindbag