Case Study: Emuaid achieves 5/5 support performance with Gorgias

EMUAID achieves 48-second first response times with Gorgias

EMUAID, a company that produces medical-grade natural treatments, faced challenges with a segmented and time-consuming customer support process. Their inquiries were managed across multiple disconnected platforms, leading to a lack of accountability and difficulty in tracking performance. To achieve customer service excellence, they turned to the Gorgias helpdesk platform for a solution.

By implementing Gorgias, EMUAID centralized all support tickets into a single, streamlined system. The solution utilized macros and automation for auto-tagging and ticket assignment, along with deep Shopify integration. This resulted in a dramatically improved first response time of 48 seconds and a resolution time of just 2 minutes, allowing the team to maintain a perfect 5/5 support performance score.

EMUAID