Case Study: Campus Protein boosts sales and customer support efficiency with Gorgias

Campus Protein boosts sales with 70+ Gorgias macros

Campus Protein, a provider of supplements to college students, faced the challenge of differentiating itself in a crowded industry by betting on customer experience as a competitive advantage and driving sales through support. Their previous helpdesk, Zendesk, was too basic for their needs. They turned to the vendor Gorgias to implement a more robust customer support solution.

Gorgias provided a solution that unified all support channels into a single dashboard and integrated directly with Shopify to display customer and order information. The implementation of over 70 macros dramatically sped up response times for common queries, while automation freed up agents to provide detailed, personalized advice. Using Gorgias, Campus Protein was able to replicate their successful in-person rep experience online, which directly increased conversions and sales, helping them grow to millions in revenue.

Campus Protein