Case Study: Cabau Lifestyle scales support and boosts sales with Gorgias AI Agent and Shopping Assistant

Cabau Lifestyle triples ticket volume and boosts bundle sales 600% with Gorgias

Cabau Lifestyle, a Dutch health and wellness brand, faced a major challenge when a Netflix show featuring its founder caused ticket volume to triple. Their small customer experience team was overwhelmed by an influx of international customer questions and logistical issues from a distribution center migration. They turned to the vendor Gorgias for a solution using its AI Agent and Shopping Assistant products.

By implementing Gorgias's AI Agent, the team automated responses to repetitive queries and provided 24/7 support without adding new staff. The AI Agent handled the surge, even resolving a backlog of 600 questions in minutes. Furthermore, Gorgias's Shopping Assistant helped convert customer questions into sales, contributing to a 600% increase in bundle sales. The solution helped Cabau avoid hiring 6-9 additional agents, improved customer satisfaction scores, and maintained a 50% repeat customer rate during hypergrowth.

Cabau Lifestyle