Case Study: Arcade Belts Cuts Support Ticket Volume in Half with Gorgias AI Agent

Arcade Belts cuts support ticket volume by 50% with Gorgias

Arcade Belts, a seller of performance stretch belts, faced the challenge of a small customer experience team being overwhelmed by repetitive support tickets, especially during peak seasons like Black Friday. They needed a solution to automate these tasks and reduce ticket volume while maintaining high customer satisfaction. They turned to the vendor Gorgias and its AI Agent product to address this.

The solution implemented by Gorgias involved migrating from Zendesk and utilizing the AI Agent to handle routine inquiries like warranty claims and order cancellations. This resulted in a 50% reduction in support ticket volume and achieved a 30% email automation rate for Arcade Belts. The Gorgias platform provided the automation and efficiency the small team needed to scale their business effectively.

Arcade Belts