Case Study: Angelic Bakehouse increases one-touch tickets, C-SAT, and sales with Gorgias and Mutesix

Angelic Bakehouse boosts one-touch tickets to 25% with Gorgias

Angelic Bakehouse, a company selling sprouted grain products, faced a significant challenge when their direct-to-consumer sales channel experienced exponential growth. Their previous processes were overwhelmed by the volume of customer support tickets, and they needed to overhaul their martech stack to keep up. They partnered with the vendor Gorgias to find a solution.

Gorgias provided a centralized helpdesk with automations and key integrations, such as with Shopify and ReCharge. This allowed their one-person support team to drastically increase efficiency. The solution delivered measurable results, including increasing one-touch tickets from 5% to 25%, achieving a 4.95/5 C-SAT score, and supporting a 10x growth in their DTC sales channel.

Angelic Bakehouse