Case Study: Talkdesk accelerates hiring with GoodTime automated interview scheduling

Talkdesk cuts scheduling turnaround time by 40% with GoodTime

Talkdesk, a customer experience automation software company, faced significant challenges in manually scheduling interviews across its global offices. The manual process was a barrier to scale, causing delays, internal friction, and a poor candidate experience. To support its transition to an AI-first workforce, Talkdesk needed a solution to automate a large portion of its hiring tasks and sought a vendor that could handle this complexity.

Talkdesk implemented GoodTime's AI agent, Cori, to automate interview scheduling from start to finish. The solution autonomously matched candidates with interviewer availability, managed communications, and handled rescheduling without manual intervention. As a result, Talkdesk achieved a 40% faster scheduling turnaround, a 300% increase in scheduling volume, and a 5-hour reduction in time-to-schedule, all while delivering a seamless candidate experience at scale.

Talkdesk