Case Study: Wedgewood Pharmacy achieves insight-driven customer relationships with Gong

Wedgewood Pharmacy has strategically embraced Gong to enhance how it learns and responds to customer needs

Wedgewood Pharmacy, a long-standing leader in veterinary compounding, wanted to deepen customer relationships and modernize its sales approach as veterinary practices demanded more consultative, digitally fluent support. To do that, it turned to Gong Revenue AI OS and Gong Engage to gain better insight into more than 42,000 customer relationships.

With Gong, Wedgewood Pharmacy added real-time AI analysis, automated outreach, and stronger forecasting and pipeline management to help teams act faster and more personally. The result has been a companywide shift toward insight-driven, value-based engagement, helping Wedgewood Pharmacy shape smarter promotions, refine go-to-market strategy, and strengthen its role as a strategic advisor to veterinary practices.

Wedgewood Pharmacy

Danny Hirsh

Head of Enablement & RevOps