Case Study: ThoughtSpot achieves faster ramp-up and efficient sales note-taking with Gong

Thoughtspot Leaves Behind the Telephone Game With Gong

ThoughtSpot, a Sunnyvale‑based search and AI‑driven analytics company, faced an inefficient, manual approach to sales note‑taking where AEs would use conference rooms and speakerphones to record calls on mobile devices — a process they called the “telephone game.” To solve this, ThoughtSpot turned to Gong and its conversation‑intelligence platform to capture and centralize customer interactions.

By implementing Gong, ThoughtSpot automated call capture and enabled deal management, faster ramping for new reps, and better collaboration among SDRs, AEs, and Sales Engineers. Gong’s recordings and insights replaced manual note‑taking, helping reps ramp up more quickly and making sales conversations and handoffs more accurate and efficient.

ThoughtSpot

Patrick Clement

Enterprise Account Executive