Case Study: Shopify Plus improves sales coaching and accelerates onboarding with Gong

Shopify Creates A Learning Environment For Their Sales Team

Shopify Plus, the enterprise eCommerce arm of Shopify, was struggling to create efficiencies in how reps learned, shared insights, and onboarded new hires. They partnered with Gong, using Gong’s conversation intelligence capabilities to give reps and coaches a way to capture, review, and learn from real customer interactions.

By implementing Gong, Shopify Plus built a scalable learning environment where coaches and reps can dissect calls, pinpoint strengths and areas to develop, and share best practices across the team. Gong’s platform has “exponentially improved” Shopify Plus’s ability to onboard efficiently, foster cross-team knowledge sharing, and empower sales coaches to focus on skill building and rep development.

Shopify Plus

Shimona Mehta

Head of EMEA