Case Study: ServiceTitan achieves higher close rates and faster time-to-productivity with Gong

Servicetitan Gains Higher Close Rates With Deal Intelligence

ServiceTitan, the world’s leading all-in-one software platform for HVAC, plumbing, electrical and other field service businesses, faced the dual challenge of winning more new business and developing its sales team to reach peak performance. To address this, ServiceTitan turned to Gong and adopted Gong’s Deal Intelligence capabilities and scorecards as their source of truth for the sales organization.

Gong provided deal-level visibility, enhanced coaching tools, and scorecards that helped map messaging to customer pain points. As a result, ServiceTitan shortened new reps’ time to productivity and improved the sales team’s close rates, with clearer deal lifecycle intelligence and more effective manager‑to‑rep coaching driving measurable impact.

ServiceTitan

Billy Stein

Sales Strategy and Operations Manager