Case Study: Plate IQ shrinks sales ramp-up time from a year to a few weeks with Gong

Plate IQ shrinks ramp-up time from a year to a few weeks

Plate IQ, which provides restaurant accounts payable software, faced a complex sales process that made it take new account executives six months to a year to reach full productivity. Before Gong, managers manually reviewed call notes and recordings, making rep ramp-up and call analysis slow and time-consuming.

Using Gong, Plate IQ streamlined call review with searchable recordings and triggers, cutting manager review time from hours to just 10–20 minutes and helping new reps close mid-market deals in as little as a month. Gong also surfaced buyer feedback that showed “expense reporting” was mentioned in 726 of 900 calls, prompting Plate IQ to build a new product feature based on customer demand.

Plate IQ

Greg Alpatov

Director of Sales